Keep field personnel connected online and offline
Keep your technicians connected with an easy-to-use mobile app to track their progress wherever they are.
Features designed for techs in the field
Hybrid online/offline function
Your field technicians need data at their fingertips, even when they can’t get a phone signal. The Praxedo’s mobile app has online/offline capability so your technicians are always connected, no matter what. Even in very remote areas, they can always check the app for the information they need to perform the job without a hitch. They can also automatically create work orders onsite. Once they’re back in range, information is synched instantly, automatically updating their schedule.
Your field technicians need data at their fingertips, even when they can’t get a phone signal. The Praxedo’s mobile app has online/offline capability so your technicians are always connected, no matter what. Even in very remote areas, they can always check the app for the information they need to perform the job without a hitch. They can also automatically create work orders onsite. Once they’re back in range, information is synched instantly, automatically updating their schedule.
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Synchronise schedules
Real-time synchronisation is a crucial part of being able to respond promptly to emergency jobs. Praxedo notifies your field technicians if any changes are made to their schedule while on a route. They can confirm with dispatch that they’ll be taking new service calls right from the mobile app. Teams that are better informed are always more responsive when an unexpected situation arises.
Real-time synchronisation is a crucial part of being able to respond promptly to emergency jobs. Praxedo notifies your field technicians if any changes are made to their schedule while on a route. They can confirm with dispatch that they’ll be taking new service calls right from the mobile app. Teams that are better informed are always more responsive when an unexpected situation arises.
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Monitor work progress
When your field techs log their activities on the Praxedo app, they’re automatically updating their work progress. Synching their mobile device with Praxedo’s web platform keeps dispatch managers constantly in the loop, making it easier to track current or upcoming jobs. You can also use this intelligent feature to do things like calculate how long each job actually takes, simplify employee payroll or customer invoicing, and consolidate costs by activity.
When your field techs log their activities on the Praxedo app, they’re automatically updating their work progress. Synching their mobile device with Praxedo’s web platform keeps dispatch managers constantly in the loop, making it easier to track current or upcoming jobs. You can also use this intelligent feature to do things like calculate how long each job actually takes, simplify employee payroll or customer invoicing, and consolidate costs by activity.
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Push notifications
Your technicians receive automatic notifications, so they always know when jobs are rescheduled or cancelled altogether. When they click on a notification, their schedule is synched and they’ve instantly confirmed they’ve noted the change. Field techs and dispatchers remain in constant contact, and no one’s work ever gets interrupted.
Your technicians receive automatic notifications, so they always know when jobs are rescheduled or cancelled altogether. When they click on a notification, their schedule is synched and they’ve instantly confirmed they’ve noted the change. Field techs and dispatchers remain in constant contact, and no one’s work ever gets interrupted.
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Even more features
Optimised scheduling
The Praxedo app gives your field technicians all critical data at the palm of their hand, so that work gets done right the first time.
Mobile has revolutionised how technicians work
Praxedo customers who use the app see a higher client satisfaction rate—plus it’s compatible with almost every smartphone and tablet on the market.
Best mobile experience
Praxedo puts the best mobility tools in your techs’ hands. Constant updates to the mobile app means they always get the latest version, for maximised user experience.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Frequently asked questions about real-time data synchronisation
How do I synchronise field service jobs for my mobile team?
Praxedo has a real-time synching feature that updates field technician schedules no matter the time of day. In the event of a schedule change, a notification is sent asking the technician to synch their schedule in order to update it on their mobile device.
How can I synchronise work order report delivery in real-time?
By applying a few simple configuration rules, Praxedo’s messaging module can be programmed to systematically send work order reports to customers.
Which offline features do field technicians need when they’re on a job?
Your field techs need to be able to use their app even with no internet connection. Praxedo gives them uninterrupted access to their schedule, job specs and other useful information. So even if they’re not online, they can still close out work orders, enter comments and save client signatures.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
