The Field Service Management blog
Praxedo’s blog: news, insights and thought-leadership
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
Discover industry best practices for Field Service Management, building deeper customer relationships, facilitating the technician’s job, and more!
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- Artificial Intelligence
- Customer Satisfaction
- After-sales service
- Customer satisfaction
- Work orders
Humanizing customer service in a digital world
September 2, 20206 min. read
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- Field Service Management
- Customer Satisfaction
- SAV
- After-sales service
- Customer satisfaction
- Work orders
Field service management: 4 tips to effectively manage customer complaints
August 26, 20206 min. read
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- Field Service Management
- Technician
- Artificial Intelligence
- Geolocation
- Software
How to reduce time on the road for field technicians
August 12, 20205 min. read
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- Mobilité
- Maintenance
- Mobility
- Internet of Things
- Technologies
- Mobile app
What 5G will bring to maintenance
July 23, 20205 min. read
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- Field Service Management
- Productivity
- Customer Satisfaction
- Optimisation
[White paper] Field Service Management in the UK E-Security Systems Market : Opportunities for digitisation
July 17, 20202 min. read
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- Field Service Management
- Technician
- Safety
Field service management: How to reduce the risk of accidents for technicians on the road
July 9, 20207 min. read
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- Maintenance
- Technologies
- Work orders
Using robots for maintenance
June 17, 20205 min. read
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- Maintenance
- Artificial Intelligence
- Customer Satisfaction
6 predictions for field service management in 2020
March 11, 20205 min. read
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- Secteurs d’activité
- Field Service Management
- Software
- Safety
Pest control and disinfection: choosing the right field service management software
February 26, 20205 min. read
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- Field Service Management
- Technician
- Customer Satisfaction
- Technicien
- Customer satisfaction
- Work orders
How to “manage” angry customers in field service management
February 20, 20205 min. read
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- Field Service Management
- Optimization
- Customer Satisfaction
- Work orders
Field service management: 5 bad practices to abandon in 2020
February 5, 20206 min. read
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- Field Service Management
- Software
- Optimization
- Software
Deploying field service management software: 3 major mistakes to avoid
January 22, 20205 min. read
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- Field Service Management
- Technician
- Optimization
- Work orders
5 tips for better field service scheduling
January 8, 20206 min. read
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- Field Service Management
- Software
- Customer Satisfaction
10 good reasons to use field service management software
December 25, 20197 min. read
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- Maintenance
- Technician
- Productivity
- Recrutement
The ideal qualities in field technicians
November 27, 20195 min. read
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- Secteurs d’activité
- Maintenance
- Optimization
- Technicien
- Service
Why maintenance is so important in the air conditioning industry
September 3, 20195 min. read
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- Field Service Management
- Technologies
- Software
- Big Data
- Customer satisfaction
Why field service management solutions need chatbots?
August 15, 20196 min. read
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- Optimization
- Service
- Work orders
Real-time and responsive: The new standard for after-sales service
August 8, 20196 min. read
