Information sharing: supporting field technicians
Give your techs the tools they need to be more productive wherever they are. With the Praxedo mobile app to guide them, every job is done right.
Features designed for techs in the field
Job specs
Your technicians need the Praxedo mobile app to guide them through every service call from start to finish, with access to critical data like work order history and important instructions from the customer.
Your technicians need the Praxedo mobile app to guide them through every service call from start to finish, with access to critical data like work order history and important instructions from the customer.
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Check stock levels and availability of spare parts in real-time
When your field techs need to know the inventory on spare parts, they’re just a few clicks away. They’re supplied with information on stock availability such as whether the part is being stored in a warehouse, their vehicle or a coworker’s vehicle.
When your field techs need to know the inventory on spare parts, they’re just a few clicks away. They’re supplied with information on stock availability such as whether the part is being stored in a warehouse, their vehicle or a coworker’s vehicle.
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View work order history
Arm your field technicians with tools to pull up past work orders right from their mobile device. While on-site, they can look up all the details pertinent to past work orders. This is the info they need to accurately diagnose a malfunction and either take corrective actions or continue with the servicing underway.
Arm your field technicians with tools to pull up past work orders right from their mobile device. While on-site, they can look up all the details pertinent to past work orders. This is the info they need to accurately diagnose a malfunction and either take corrective actions or continue with the servicing underway.
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Sharing knowledge with remote visual assistance software.
Your technicians in the field sometimes encounter difficulties when carrying out a work order. With remote video assistance, they can easily get in touch with their colleagues to ask questions and improve efficiency.
From Praxedo Mobile, your field technicians can make a video call and ask other technicians, or a reference person, for live assistance.
Your technicians in the field sometimes encounter difficulties when carrying out a work order. With remote video assistance, they can easily get in touch with their colleagues to ask questions and improve efficiency.
From Praxedo Mobile, your field technicians can make a video call and ask other technicians, or a reference person, for live assistance.
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Even more features
Support for technicians
Your field workers are guaranteed to provide superior service the first time. With the Praxedo mobile app, all the information they need is at their fingertips – from site details and service manuals to instructions and technical specifications.
Field data collection
For each job, your field technicians log specific information using their mobile device. You can choose to share this data with your customers and contractors.
Manage spare parts
Praxedo easily interfaces with your inventory management system. Your field techs can look up parts and reserve them depending on availability and location. You’ll never run out of parts when your inventory is digitally tracked.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on support for field techs
Why work order management is a great support tool for field technicians
Field techs can use extra help on complex jobs. The Praxedo mobile app puts all the job specs at the palm of their hands. They can easily find technical documents and history associated to a site and machines and equipment they’re working with all on their mobile device.
How can I synch and share information with all my field techs during service calls?
Customise the info sent to the field by choosing the right criteria. Details of the work to be done, technical instructions, user manuals and past job history.
How does synching in real-time help field technicians while they’re out in the field?
Dispatchers can use the job scheduling interface to notify field techs when changes are made to their route. They receive real-time alerts on their mobile app as soon as their schedule has been modified.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
