Take the customer experience to the next level
Improve service quality and client satisfaction with a smart app that opens the lines of communication between field technicians and customers/contractors.
Tools that will increase your customers’ satisfaction everyday
Diagnosis of the work order with remote visual assistance software
To help resolve problems right from the first visit, let your customers contact you to establish a diagnosis before sending out a field technician.
From a simple link received by email or SMS, your customer can enter into communication with you, either through a live video call or a video recording. Give them the opportunity to show you their equipment environment, check with you the urgency of the work order, or ask you questions to solve the problem without even sending a field technician.
To help resolve problems right from the first visit, let your customers contact you to establish a diagnosis before sending out a field technician.
From a simple link received by email or SMS, your customer can enter into communication with you, either through a live video call or a video recording. Give them the opportunity to show you their equipment environment, check with you the urgency of the work order, or ask you questions to solve the problem without even sending a field technician.
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Arrival notifications
Praxedo sends custom automatic alerts when your field technicians are about to arrive on site. Your customers receive a text or email once your employee is on their way.
Praxedo sends custom automatic alerts when your field technicians are about to arrive on site. Your customers receive a text or email once your employee is on their way.
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Confirmation of job completion
At the end of a service call, your field tech acquires the customer’s signature using their mobile device. This secures the information that was logged, finalises the job with the customer and approves the work order report. Once approved, a PDF report is immediately created and an invoice is automatically sent out. This quick and efficient process means shorter invoicing times.
At the end of a service call, your field tech acquires the customer’s signature using their mobile device. This secures the information that was logged, finalises the job with the customer and approves the work order report. Once approved, a PDF report is immediately created and an invoice is automatically sent out. This quick and efficient process means shorter invoicing times.
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Payments on the spot
Praxedo helps you get paid faster through its partnerships with numerous mobile payment solution providers. Field technicians equipped with an electronic payment terminal settle invoices with customers as soon as the job is done. Payments are done with contactless cards by typing in a code or showing their mobile phone. You track invoicing right from the work order report. To benefit from this service, simply purchase a terminal from one of our partners.
Praxedo helps you get paid faster through its partnerships with numerous mobile payment solution providers. Field technicians equipped with an electronic payment terminal settle invoices with customers as soon as the job is done. Payments are done with contactless cards by typing in a code or showing their mobile phone. You track invoicing right from the work order report. To benefit from this service, simply purchase a terminal from one of our partners.
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Even more features
Service quality and customer satisfaction
Praxedo has everything you need to improve the customer experience. In equipping your field techs with a scalable solution, customers always receive impeccable service quality that will leave a lasting impression.
Total transparency
Praxedo empowers your technicians to validate work orders with customers onsite. Once the job is done, customers just sign the service report directly on the mobile app.
Quality and secure payments
Praxedo chose the best mobile payment options to provide you with only top-quality service. Since you’re already connected to the Praxedo app, you can benefit from their services right away.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on real-time information for your field technicians
How do real-time views help me monitor field techs on jobs?
The Praxedo app displays the status of their jobs in real-time based on the updates your field techs post. You can use the Map module to see their most recent location, which is tracked by the GPS feature on their mobile device.
How does seeing that in real-time help me quickly respond to unexpected issues?
Praxedo’s Map module shows you exactly where all your technicians are, all the time. Just glance at the map to find an employee in the area closest to the urgent job. Quickly assign them to it to resolve the issue as soon as possible. They are notified immediately and their job schedule is automatically updated.
How do real-time views help my company overall?
Seeing things in real-time means you can instantly respond to customers when they have an emergency. Using Praxedo field service management software to monitor the progress of your field techs’ jobs gives you the power to make more informed decisions and improve service operations.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
