Optimise scheduling
Discover how intelligent scheduling makes you more profitable by increasing field tech response times and optimising workloads.
Attributes to help your office manage your field service operations
Optimise service routes
It only takes a few seconds for Praxedo SmartScheduler to optimise technicians’ routes. Praxedo engineered an algorithm-based tool that analyses operating constraints and the distances between job sites to keep them as short as possible. Easily manage work orders more quickly and efficiently and maximise your route planning. You’re just a few clicks away from the most optimal schedule, based on specific work parameters.
It only takes a few seconds for Praxedo SmartScheduler to optimise technicians’ routes. Praxedo engineered an algorithm-based tool that analyses operating constraints and the distances between job sites to keep them as short as possible. Easily manage work orders more quickly and efficiently and maximise your route planning. You’re just a few clicks away from the most optimal schedule, based on specific work parameters.
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Real-time work order tracking
“Available”, “Driving”, “Working”: View field technician’s activity and work order status in the blink of an eye so you know who can respond more promptly to an urgent call. Use activity tracking to report valuable data like actual vs planned work time, and hours worked per day, week and month. When a field tech changes their status, there’s also an option to send end customers alerts to keep them updated at every stage of a work order.
“Available”, “Driving”, “Working”: View field technician’s activity and work order status in the blink of an eye so you know who can respond more promptly to an urgent call. Use activity tracking to report valuable data like actual vs planned work time, and hours worked per day, week and month. When a field tech changes their status, there’s also an option to send end customers alerts to keep them updated at every stage of a work order.
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Qualifying work orders with remote visual assistance software.
Before sending a field technician to carry out a job, qualify the work order beforehand using remote video assistance. Your teams can contact your customers in real time, or via video recording, to check whether a technician is required or whether the work can be carried out remotely.
Use video to carry out preliminary checks, such as the urgency of the work order or the need for a spare part. Avoid having a field technician come out when it’s not necessary, and save money instantly.
Before sending a field technician to carry out a job, qualify the work order beforehand using remote video assistance. Your teams can contact your customers in real time, or via video recording, to check whether a technician is required or whether the work can be carried out remotely.
Use video to carry out preliminary checks, such as the urgency of the work order or the need for a spare part. Avoid having a field technician come out when it’s not necessary, and save money instantly.
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Advanced scheduling
Praxedo optimises dispatching with a state-of-the-art feature called Advanced Scheduling. It determines which field technician is best qualified for a given job based on skillset, travel time and customer’s availability. At the touch of a button, speed up response times for emergency jobs.
Praxedo optimises dispatching with a state-of-the-art feature called Advanced Scheduling. It determines which field technician is best qualified for a given job based on skillset, travel time and customer’s availability. At the touch of a button, speed up response times for emergency jobs.
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Optimise scheduling with mapping
Praxedo has simplified scheduling by displaying them on a map. This feature gives you the real-time status needed to effectively monitor and schedule all work orders.
Praxedo has simplified scheduling by displaying them on a map. This feature gives you the real-time status needed to effectively monitor and schedule all work orders.
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Even more features
Easy scheduling and complete flexibility
Make dispatching easier with drag and drop scheduling. Simply drag and drop to move work orders, change the schedule, and allocate jobs to other workers.
Manage and dispatch your teams and equipment
Enter skills for each field tech, regroup them into teams, allocate equipment and tools, and then assign them to a job. With Praxedo, you control your field resources’ availability.
Use real-time geolocation
Check your account to see the smartphone GPS locations of your mobile teams, at any given time. This will be useful when sending the closest technician to handle an urgent job.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on optimised scheduling
How can I optimize scheduling?
Field Service scheduling software like Praxedo can optimize scheduling for all your work orders. Its customizable interfaces help you distribute jobs to field techs in real-time. By combining a distance calculator with a schedule planning engine, you get the best possible tool for saving time and money.
How can I use adapted service business software to optimize tasks?
Praxedo provides flexible settings that enable you to improve dispatching and set parameters that makes sense to you. You decide the types of jobs, the technical skills required for each task and teams linked to each work order.
How does optimized scheduling make my field technicians more productive?
Praxedo field service management software is the ideal tool for better managing your business and saving a ton of time in any phase of the work order process. Optimizing schedules means each field tech can increase the number of service calls they complete per day. It improves your first-time fix rate. When your field technicians gain more efficiency and productivity, your service business is more profitable.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
