Monitor performance of your field techs
Coordinate operations in real-time and greatly enhance service quality with customisable tools for managing your KPIs.
Attributes to help your office manage your field service operations
Dashboards configured for your business
Praxedo’s customisable dashboards are designed to meet any industry’s business requirements. Use the extensive menu of advanced filters to easily set up a detailed analysis of your operations.
Praxedo’s customisable dashboards are designed to meet any industry’s business requirements. Use the extensive menu of advanced filters to easily set up a detailed analysis of your operations.
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Keep tabs on your field techs
Praxedo’s activity report tells you exactly how much time your workers spend in the field. Your employees update their status on the mobile app, allowing you to view the work time to actual time ratio in the field.
Praxedo’s activity report tells you exactly how much time your workers spend in the field. Your employees update their status on the mobile app, allowing you to view the work time to actual time ratio in the field.
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The interactive Cockpit dashboard
The Cockpit dashboard provides an overview of what’s happening in the field at any given moment. It instantly updates a wide range of indicators, allowing you to keep an eye on how jobs are progressing when mobile teams are in the field. When you need something done right away, set custom alerts to increase the response rate of your teams.
The Cockpit dashboard provides an overview of what’s happening in the field at any given moment. It instantly updates a wide range of indicators, allowing you to keep an eye on how jobs are progressing when mobile teams are in the field. When you need something done right away, set custom alerts to increase the response rate of your teams.
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Track your business KPIs
Use Praxedo’s Analytics module to analyse your business KPIs based on your work order history. Get a bird’s eye view of your entire operations and quickly pinpoint areas that can use improvement by monitoring number of jobs, actual time spent on-site, and overall performance of your office and field resources. This feature helps you figure out the rate at which jobs meet your RTOs (Recovery Time Objectives) and respect contractual commitments.
Use Praxedo’s Analytics module to analyse your business KPIs based on your work order history. Get a bird’s eye view of your entire operations and quickly pinpoint areas that can use improvement by monitoring number of jobs, actual time spent on-site, and overall performance of your office and field resources. This feature helps you figure out the rate at which jobs meet your RTOs (Recovery Time Objectives) and respect contractual commitments.
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Even more features
Custom dashboards
You choose how your table displays your KPIs. Just edit the layout of your dashboards and customise the settings in your customer account.
Activity tracking and real-time scheduling
Learn how planned schedules are going with color-coded real-time job progress logs, at a glance.
Check consistency of downtime/work time
Generate reports to learn when your field techs are inactive. Run consistency checks on job schedules and keep mileage overages under control.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on field technician performance
How can I increase operational efficiency of my field technicians?
Praxedo has a module that tracks and analyses all activities so you can get your field techs’ performance rates up. Quickly determine where they need improvement by consolidating the data collected and comparing it to your custom criteria. Then take appropriate action.
How does optimising field resource performance boost my company’s operating margins?
Optimising schedules cuts down on wasted travel time so your technicians can handle more jobs per day. The more responsive you are, the happier your customers become. Increase your ROI by monitoring your KPIs through Praxedo’s activity tracking module.
How can I leverage Praxedo’s field service management solution to improve the performance of my field techs?
Praxedo’s customisable dashboards use your own KPIs to present how efficient your technicians are over time. Improve how your field personnel performs.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
