Customer Portal: update customers on work order progress
Deliver exceptional customer experiences by strengthening the collaboration with them. Our portal makes tracking work orders easy by displaying all useful information in one place.
Tools that will increase your customers’ satisfaction everyday
Customer Portal
Improve how you collaborate with your customers. Grant them access to your Praxedo account for specific job information. It provides a real-time snapshot of how their jobs are going. And, granting access to Praxedo’s Customer Portal feature couldn’t be easier. They can use it to create work orders themselves, look up critical information, and export reports to better track jobs in the field.
Improve how you collaborate with your customers. Grant them access to your Praxedo account for specific job information. It provides a real-time snapshot of how their jobs are going. And, granting access to Praxedo’s Customer Portal feature couldn’t be easier. They can use it to create work orders themselves, look up critical information, and export reports to better track jobs in the field.
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Monitor service calls
Your customers and subcontractors can check on the status of their jobs in real-time by viewing the job schedule. Job status updates provide oversight on how jobs are really going. They can quickly distinguish which ones have been completed, which ones are currently in progress and which ones are coming up. You set the permissions and decide whether your customers can have access to photos, attachments and any additional comments from your field technicians.
Your customers and subcontractors can check on the status of their jobs in real-time by viewing the job schedule. Job status updates provide oversight on how jobs are really going. They can quickly distinguish which ones have been completed, which ones are currently in progress and which ones are coming up. You set the permissions and decide whether your customers can have access to photos, attachments and any additional comments from your field technicians.
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PDF reports available
Not only does the Customer Portal monitor work orders, it also issues documents branded with your logo. Customers can easily view or download work orders in PDF format. You set the criteria for granting access to job lists for one or more customers. Your configuration determines the scope for which jobs can be viewed. Customers and subcontractors are not authorised to see any job information that has not been approved outside of this scope.
Not only does the Customer Portal monitor work orders, it also issues documents branded with your logo. Customers can easily view or download work orders in PDF format. You set the criteria for granting access to job lists for one or more customers. Your configuration determines the scope for which jobs can be viewed. Customers and subcontractors are not authorised to see any job information that has not been approved outside of this scope.
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Even more features
Personalise the customer experience
You configure all of the information you want your users to see to make their experience seamless.
Give your customers more control
Your customers have the flexibility to create new work orders using the customer portal. You specify the criteria for the fields you want each customer to access. Fields can be different for each customer.
Assign work orders by customer profile
Work orders can be linked to certain customers using Praxedo, so that you decide exactly which jobs contacts can access.
All the features Praxedo has to offer
A web application for the office
Easily organise your field team’s schedules with Praxedo’s web platform. Track activity in real time and optimise routes.
A mobile app for the field
The Praxedo mobile app for field techs makes their tasks easier and boosts their productivity no matter the stage of their route.
Tools for communicating with your customers
Build customer loyalty with seamless, real-time communication for a truly satisfying user experience.
Your most frequently asked questions on work order tracking
How can I better communicate with my customers?
Personalise each customer relationships by setting them up in the Praxedo Customer Portal. Enhance their experience through personalised, real-time access to any work order. They can look up jobs that are waiting to be scheduled, in progress and completed any time they want.
How can I facilitate collaboration with my customers?
Praxedo offers a tool that makes collaboration with customers and subcontractors, easy. With this tool, you can grant personalised access rights to any one of your customers That way they can keep track of everything in one place.
How can I give my customers more control?
Praxedo enables your customers to monitor past, present and future jobs using the online portal. They get access to multiple features can download reports and other documents you send them with a touch of a button.
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Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
