Build customer loyalty
Valuing your customers starts with forging meaningful relationships. Offer every customer a better experience by streamlining communication with Praxedo’s powerful Field Service Management software.
What you need to build customer loyalty that lasts
Make your customers happy every single day
Retaining an existing customer and expanding the trusted relationship is more profitable than finding a new one.
That’s why keeping your customers happy is of utmost importance. Here’s where Praxedo comes in: our smart FSM solution is the ticket to connecting with customers in a deeper way.
Create a great customer experience
Develop a customer journey that boosts satisfaction, by putting yourself in the end-user’s shoes.
This includes everything from entering their first work order request to sending them an invoice at the end. Each interaction with the customer throughout the work order lifecycle is critical. Engaging with customers regularly helps build trust, cultivate loyalty, and increase retention.
Boardwalk’s story…
Facility Management & multiservice
200 Technicians
The Praxedo Support team has been so helpful: their effective assistance is priceless and has been critical for the success of our project.
Josie-Ann Osborne
Procurement Team Lead
Features that will solve your day-to-day challenges
Greatly improve your service quality
The best way to provide quick responses that solve customer problems, is to have all their information in one place. In communicating freely and frequently, you’ll always remain focused on the customer’s needs. When you assign work orders based on each technician’s skill, they’ll be able to solve your client’s problems right away.
The best way to provide quick responses that solve customer problems, is to have all their information in one place. In communicating freely and frequently, you’ll always remain focused on the customer’s needs. When you assign work orders based on each technician’s skill, they’ll be able to solve your client’s problems right away.
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Tackle emergencies by dispatching technicians immediately
Quickly add any type of emergency service calls to your technicians’ schedules with Praxedo’s cutting-edge Field Service Management software. Managing and scheduling appointments has never been easier with a dynamic calendar. Dispatchers can assign technicians to a job based on skill set and their proximity to the customer location.
Quickly add any type of emergency service calls to your technicians’ schedules with Praxedo’s cutting-edge Field Service Management software. Managing and scheduling appointments has never been easier with a dynamic calendar. Dispatchers can assign technicians to a job based on skill set and their proximity to the customer location.
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Update customers in real-time
Keep customers in the loop with centralised information on completed, ongoing and future work orders, and build stronger customer loyalty. With Praxedo, you can reassure customers by providing clear, factual responses about the status of their service calls. Communicate with customers in real time through automatic notifications sent at key stages of the service call.
Keep customers in the loop with centralised information on completed, ongoing and future work orders, and build stronger customer loyalty. With Praxedo, you can reassure customers by providing clear, factual responses about the status of their service calls. Communicate with customers in real time through automatic notifications sent at key stages of the service call.
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Frequently asked questions about building customer loyalty
How can I build long-lasting customer loyalty with Field Service Management software?
Customer retention is an essential driver of business growth and stability. Field Service Management software is guaranteed to improve the level of service quality you provide, by boosting customer satisfaction. All this adds up to customers who become loyal ambassadors for your company.
How can I create a unique customer experience with Praxedo?
Providing more accurate information in real time throughout the work order lifecycle shows your customers how much you value them. Using Praxedo to automatically send notifications and the work order report at the end of the process, will improve your brand’s image.
How do I measure customer satisfaction?
Use Praxedo’s Cockpit and Analytics dashboards to track short- and long-term changes and to see how well you’re honouring your contractual commitments. This way, you’ll continually improve service quality based on facts.
Best practices for building customer loyalty
Articles from our experts
Ready to take the next step?
Get started today!
Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
