Telecom technicians: manage service calls more efficiently
Handle an influx in service call volumes effectively with real-time Field Service Management software for telecommunications professionals.
Praxedo: powerful Field Service Management software designed for the telecom industry
Use Praxedo’s Field Service Management software for telecommunications professionals to effectively organise technician routes, simplify daily tasks and schedule emergency requests.
Join the digital revolution and sustain superior service quality
The radical transition to remote working sent shock waves through the telecom industry during the pandemic.
Service calls have drastically increased around 5G deployments, fibre optic installations, and network maintenance jobs. Using Field Service Management software for telecommunications is essential if you want to provide the best possible service quality despite the spike in service calls.
Manage telecommunications service calls that comply with industry standards
Optimise technician schedules more easily and enable techs to work more efficiently with our easy-to-use, effective solution.
Praxedo is the perfect software solution for managing fibre (FTTH) or copper cable network installations. Our solution makes telecommunications techs daily lives easier and reassures contractors and subcontractors that you can provide rapid, high quality service anywhere in the field.
Why you can trust Praxedo
It automates
word order scheduling
It enables
smooth, responsive communication between the service centre, technician and customer
It improves
first-time fix rate from day one
It speeds up
response times guaranteed
Learn about Axians’ experience…
Telecommunications
200 Technicians
Before we started using Praxedo, it was all managed by hand with Excel files, emails and phone calls to monitor our work orders. Now that we have successfully implemented Praxedo, the information flows much more smoothly.
Christian Couzon
Business Unit Manager
Features every telecom technician needs
Track your technicians’ service calls in real time
Praxedo boosts productivity for telecom technicians through real-time monitoring of service calls. With a 360° view of your team’s call volumes and whereabouts, you can reassign jobs to available technicians when necessary. With optimised scheduling, your technicians will be more productive and you can monitor their performance in the field. Our flexible solution was designed to simplify your field technicians’ jobs, so your business can run smoother. Your techs will have the time they need to complete their work while focusing on quality. Your customers and contractors will be happier. You’ll win their trust by providing […]
Read more
Praxedo boosts productivity for telecom technicians through real-time monitoring of service calls. With a 360° view of your team’s call volumes and whereabouts, you can reassign jobs to available technicians when necessary. With optimised scheduling, your technicians will be more productive and you can monitor their performance in the field. Our flexible solution was designed to simplify your field technicians’ jobs, so your business can run smoother. Your techs will have the time they need to complete their work while focusing on quality. Your customers and contractors will be happier. You’ll win their trust by providing installation services, preventive and corrective maintenance, and after-sales support that meet their expectations.
Show less
Improve field reporting quality and efficiency
Responsiveness is key when you’re facing an influx of requests from contractors. You’ve got to be super organised to process them quickly and correctly. Use Praxedo to get a handle on service requests as they come in. Our SmartScheduler quickly distributes jobs among technicians and subcontractors. Meet your contractual commitments and recovery time objectives without the headache. Thanks to Praxedo’s mobile app, your technicians can submit their work order reports directly from the field. Electronic documents are processed faster by admin and finance departments and you’ll have record of all history complete with date, time and location data […]
Read more
Responsiveness is key when you’re facing an influx of requests from contractors. You’ve got to be super organised to process them quickly and correctly. Use Praxedo to get a handle on service requests as they come in. Our SmartScheduler quickly distributes jobs among technicians and subcontractors. Meet your contractual commitments and recovery time objectives without the headache. Thanks to Praxedo’s mobile app, your technicians can submit their work order reports directly from the field. Electronic documents are processed faster by admin and finance departments and you’ll have record of all history complete with date, time and location data on photos. Contractors will also have access to detailed, accurate information about the progress and quality of the work orders.
Show less
Standardise your work order processes
Leave nothing to chance! Modernise your processes for efficient, reliable, and streamlined Field Service Management for the telecommunications industry.
Use Praxedo’s Cockpit and Analytics dashboards to efficiently manage technician activity based on business indicators, monitor their performance, and ensure you’re fulfilling customer contracts. Effortlessly handle more service calls with help from Praxedo’s SmartScheduler. This automated scheduling tool analyzes your customers’ assets, and figures out the most competent technician for the job, travel time required and potential constraints. Praxedo’s work order forms are fully customisable, so you can standardise them to fit your operating procedures and the types of requests […]
Read more
Leave nothing to chance! Modernise your processes for efficient, reliable, and streamlined Field Service Management for the telecommunications industry.
Use Praxedo’s Cockpit and Analytics dashboards to efficiently manage technician activity based on business indicators, monitor their performance, and ensure you’re fulfilling customer contracts. Effortlessly handle more service calls with help from Praxedo’s SmartScheduler. This automated scheduling tool analyzes your customers’ assets, and figures out the most competent technician for the job, travel time required and potential constraints. Praxedo’s work order forms are fully customisable, so you can standardise them to fit your operating procedures and the types of requests you typically handle.
Do your technicians need help understanding what to do on a service call for a particular customer? Give them access to a detailed documentation via their Praxedo mobile app.
Show less
Connect your ERP/CRM/Accounting software to your Field Service Management solution
Praxedo seamlessly connects to your information system thanks to a wide range of ERP/CRM/accounting software standard connectors or our open APIs.
and more…
Your most frequently asked questions about telecommunications Field Service Management
How can I track my telecom techs in the field with Praxedo?
Use Praxedo’s scheduling module to streamline telecom field service and see each technician’s job progress.
How can I help my technicians be more efficient at work?
With Praxedo, your technicians are more organized and can have access to all the required info to successfully complete their service calls. Mobile apps will save them loads of time when completing and sending their electronic work order report at the end of each job.
How can I make my telecommunications field service business more profitable?
Praxedo helps you organize technicians’ routes and schedules more efficiently by giving you a comprehensive and detailed view of jobs (FTTH installation, network maintenance, etc). Key features will help you decrease travel time, reduce costs, keep tabs on their job progress, and increase their daily workload.
Best practices for the telecommunications industry
Articles from our experts
Ready to take the next step?
Get started today!
Contact us and we’ll help you schedule your next route.
Contact us and we’ll help you schedule your next route.
